After-sale service

Release time：2018-01-08

After-sale service：

　　The established after-sales service group has a perfect after-sales service system, professional after-sales service personnel, customer satisfaction, customer use information for investigation. Use the most effective and timely solution to the customer's return products. Solve the problem for you in the most timely and effective way

　　First of all, if you are not satisfied with our products or have questions, you can complain or consult us so that we can serve you better. Service hotline：0755-00000000

　　The basic service policies are as follows：

　　1、The product end user has the quality problem change within 7 days.

　　2、The product end user has a warranty of quality problems in 2 years.

　　3、The duration and scope of the detailed product warranty may be consulted at the distribution point at the time of purchase.

　　In the following cases, the customer service center will charge a certain amount of material fee, service fee and so on when the service is not guaranteed by the company.

　　4.1 The product or its body is beyond the free warranty period;

　　4.2 Products are not free of charge;

　　4.3 Failure caused by abnormal voltage, water immersion and improper use of the environment.

　　4.4 Failure to operate due to the failure to use the methods of use and precautions required on the manual.

　　4.5 Failure caused by the purchaser in the process of transporting and moving.

　　4.6 Failure to dismantle, repair and refit the products without the authorization of the manufacturer;

　　4.7 A fault caused by factors such as an force majeure (such as an earthquake, a war, a fire).

 

 

After-sale technical service

 

　　1、On the condition of complying with the matters needing attention, installation and use rules, the product will be free of charge within one year from the date of delivery, due to the quality of the product itself, and it will be responsible for life-long maintenance service.

　　2、If the product has quality problems, it will be answered within 15 minutes after receiving the repair call (or fax). If the phone can't solve the problem, it will be sent to our professional maintenance personnel within 3 hours.

　　3、During the warranty period, our company will make free maintenance for the product every 6 months, and be responsible for maintenance.

　　4、Our long-term to provide users with free products, consulting, maintenance of technical advisory services; warranty, long-term provision of spare parts, reasonable fees (repair period only by accessories cost charge).

　　5、Our department has a special training department, which does professional training for technicians, salesmen and customers, so that it can exclude equipment failures for users in the shortest time and ensure the smooth progress of users' work.

　　6、Apart from the maintenance of our products, our company has the ability to repair, transform, upgrade and maintain long-term products, which are provided by other manufacturers, including similar products abroad.

After-sales service commitment：